Return policy
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, we’ll arrange for a replacement. But some conditions apply. Those are:
📌Order must be checked in front of the delivery person.
📌If any defect is found (damaged/ defective/ wrong product) after opening the box, inform “US” (through hotline +8801316501443) as soon as possible along with a picture & video proof.
📌We Need A Full length Video Proof of Opening the Parcel Package .
📌Used/ Swatched product will not be considered for exchange .
📌The Return Policy will not be valid after the seal is broken or if the product does not suit you.
📌If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
You have 72 hours after delivery to notify us of any return. If your item meets the requirements, you can initiate a return by contacting our Customer Service at:
- Phone: 𝟎𝟏𝟑𝟏𝟔𝟓𝟎𝟏𝟒𝟒𝟑
- Email: contact@koreanskincs.com
Return Conditions:
- Price tags or any tags on the product must remain intact.
- The product should be in fresh condition.
Opening & Closing Times
We are open daily from 10 AM to 10 PM. If you have any questions, feel free to contact us at +8801316501443 or inbox us. We look forward to serving you!”
. You can also order from our website 24/7. We process website & online orders daily to ensure you receive your products promptly.
Safe Payment Methods
We accept BKASH payments and offer Cash on Delivery for deliveries within Dhaka.